Return & Refund Policy
Non-Faulty Returns: If for any reason you change your mind about a product we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:
- The product has to be unopened, unused and undamaged to qualify.
- The product must be returned before we can issue any refunds.
- The price of the return postage is paid by the customer.
- The refund given will be for the price paid for the product and does not include shipping.
Faulty Returns: If you receive a product that you think is damaged, faulty or develops a fault within 14 days of purchase then please email us immediately. We will assess the issue to determine the best way to proceed. All priority mail packages are insured.
- The product fault must be reported within 14 days of receipt of the product.
- The fault or damage will be verified by us before issuing any refunds or before we can reship the order. We may ask for photographs for verification.
- If we require the product to be returned then we will cover return shipping.
- We will either replace it with a new product of comparable price, or we will issue a full refund for the product.
*Should the cost of shipping for a replacement exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*
If we mistakenly send you the wrong product or if an item is missing then please email us within 14 days and we will either refund/credit you or dispatch the correct product immediately with free shipping. If we require a return of the incorrect product then we will pay for the return shipping.
*Should the cost of shipping the missing item exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*
Epicurean Olive Oils
97 E Daily Drive
Camarillo, CA 93010
NOTE: Returns MUST be approved by Management. Please contact us before shipping anything back to our store. Returns are processed within 3 business days during non-holiday periods.